Did you have trip insurance that might help with some of your extra expenses?
If one has to be some place by a certain day or time, it has long been advised to plan for hang-ups in travel by traveling a day or so in advance and that's even more appropriate right now. So was this a vacation or a work-related trip? Not clear to me. As a result of their mistakes, I had to book a far worse flight at a far greater cost that will not get me to my destination in time to work the next day, which means that I am also losing income." " I built my entire vacation around the availability of this flight. The airline wants to get you where you need to be, but it's sometimes impossible. If you think customer service representatives enjoy working until 3:30 am doing their best to find you an available seat or at least get you back home, while you are yelling at them and crying, think again. Airlines can't manufacture flights and seats because they want to. There is absolutely no availability to get from the east coast to Europe over the next few days. Why? Weather has caused flight cancellations which in turn led to missed connections, crew timing out, etc. And, my colleagues were doing the same because no matter how many airlines or what routing we checked, there were no empty seats. Last night I had to send several families back home who were going to miss their long-planned European vacations. Not sure really that an apology would have prevented your complaint. There is no recourse for you but a refund. They can't rebook you on another one of their flights that's already full. You chose an airline with an extremely limited schedule and no interline agreement with other airlines. They cancelled a flight and you were refunded, and this is the worst customer service experience you've ever had? ALL airlines cancel flights/change schedules/have delays. I know budget flights are tempting, but given my experience here I would highly recommend avoiding Breeze Airways. Overall, their mistakes are costing me hundreds of dollars and a lot of wasted time and energy, and they offer no real compensation or even sincere apologies for what they have done. As a result of their mistakes, I had to book a far worse flight at a far greater cost that will not get me to my destination in time to work the next day, which means that I am also losing income. I built my entire vacation around the availability of this flight. It's basically, "Sorry, you're sh*t out of luck."
Even worse, if and when they do finally respond to you, it turns out that they won't even help you rebook a comparable flight. No opportunity for recourse, no phone number on their website, and no response for almost 24 hours to the emails, sms messages, and messenger app messages I sent. Two days before my flight was scheduled to depart, they emailed me with a notification that my flight had been cancelled.
Just had the worst customer service experience of my life with Breeze Airways.
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